PLATFORM_ Case Study

About PLATFORM_

PLATFORM_ is a purpose-built residential accommodation provider, who have residential buildings across the United Kingdom with 608 live apartments. Not only do they have hundreds of years of experience within the development cycle of properties, but they are also a fully integrated investor, developer and asset manager, ensuring they enhance the lifestyle of residents in their design, smart technology, and responsive service.

Background

Their Crawley location accommodates 185 units, and they needed to outsource a reliable keyholding and response service for their many residents. PLATFORM_ approached Delta Home Protection as well as over ten other home security companies to assess which one would be capable of taking on this large residential establishment.

They needed to outsource a keyholding and response service as there isn’t a 24-hour concierge in place, so if residents found themselves locked out of their apartment, it was essential that they needed a dependable team to take care of their keys.

PLATFORM_ were hugely impressed by Delta’s professionalism and rapid response of just 16 minutes to their initial query. Making it an easy decision to choose Delta as their outsourced keyholding and response service provider.

Situation

During the initial discussion, Delta offered PLATFORM_ a trial, to which they obliged. Throughout the trial period, Delta responded to queries instantly and was at the accommodation within 20 minutes, at a maximum. PLATFORM_ was more than impressed with this service as it changed their existing method of calling the Out of Hours team, which would have the resident waiting for long periods of time. This made it an easy decision to proceed with Delta’s services and even inquired about them taking care of their other accommodation buildings across the UK.

As Delta’s services cover areas in Crawley, Sussex and Surrey, the additional locations PLATFORM_ inquired about were slightly further out, meaning Delta had to decline.

Lars Andriol, the Portfolio Property Manager at PLATFORM_ said: “I would have no hesitation in recommending Delta Home Protection, they have provided us with 100% reliability and rapid responses. I have worked with many other companies at our other sites, which have always led to issues, but working with David at Delta has been an absolute pleasure and I do not need to worry about a thing with them. In fact, I would implement David and his team on all of our sites if I could!”

If you are looking at outsourcing your security requirements, get in touch with the team today for a no-obligation quote at info@deltahp.co.uk 

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